» Who we are
» Discovery: Phase 1
» Project Planning: Phase 2
» Environment Preparation: Phase 3
» The Implementation: Phase 4
» Support: Phase 5
» Project Management
» On Time, On Budget



Customized procedure manuals can reduce your technical support needs and improve your new employee training.

Commissioning Week
The first week your team works with the new system will be the most challenging period of time they will spend with the new software. At least one of our Axiom analysts will remain onsite for the first week after Commission Week to help your staff navigate the 'bridge' between your old information and business practices to your new, improved system and practices.

While onsite, our team will serve as a 'help desk' dedicated to your staff for the first week you go live. Your users will be considerably more comfortable with the transition when they know that this 'safety net' exists.

First Closing - for Accounting Installations
Another key 'bridge' event is the first time your accounting staff attempts to close the financial period and produce the new financial statements. Frustration is likely as your accounting team is not yet familiar with the new system.

To help, the Axiom Lead Consultant from your project will return to your offices for one to three days to help your team successfully close the first period and produce the very first set of financial statements and reports.

Support Period
Most of our clients purchase a prepaid block of time to be used for support (or for any other purpose). This time is not limited or restricted and can be used for: phone and remote support, onsite support, training new staff, stabilising the network, installing remote access, and much more...